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At GlobEx, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.
30-Day Return Window: You have 30 days from the date of receiving your item to request a return. This allows you ample time to thoroughly evaluate the product and decide if it's the right fit for you.
Eligibility Criteria: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags intact, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Initiating a Return: To start the return process, please contact us at firstname.lastname@example.org. Our dedicated customer service team will guide you through the necessary steps. Please note that returns must be sent to the address provided by our team.
Return Shipping: If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. It is important to follow these instructions to ensure a smooth return process. Please note that items sent back without prior authorization will not be accepted.
Damages and Issues: We take great care in packaging and shipping our products. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions: Certain items are not eligible for return due to their nature. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of a specific item, please reach out to us for clarification.
Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the desired product. This ensures a quicker and more efficient process.
European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply to these returns.
Refunds: Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us at email@example.com. We are here to assist you and ensure your complete satisfaction.